Important Legal Information

Whose products do we offer?

We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to the lender.

Which service will we provide you with?

We will advise and make a recommendation for you on mortgages after we have assessed your needs.

You may request an illustration from us for any regulated mortgage contract we are able to offer you whenever we provide you with information specific to the amount you want to borrow following assessment of your needs and circumstances.

What will you have to pay us for our services?

A fee of £250.00 for all standard mortgage applications. £100 for standard re-mortgage applications and £250 for applicants that are re-mortgaging for capital raising purposes. All fees are payable on application. We will also receive commission from the lender.

You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it.

Our refund policy for mortgage fees

If we charge you a fee and your mortgage does not go ahead, you will receive:

A full refund if the lender does not accept your application because of your personal circumstances

No refund, if you decide not to proceed with the mortgage.

Who regulates us?

We are an appointed representative of Openwork Limited, Washington House, Lydiard Fields, Swindon, SN5 8UB, which is authorised and regulated by the Financial Conduct Authority.

Openwork Limited’s Financial Services Register number is 408285.

Openwork Limited’s permitted business is advising on and arranging mortgages, general and pure protection insurance and life insurance, pensions and investments. You can check this on the Financial Services Register by visiting the FCA’s website
www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.

Loans and ownership

Allied Zurich Holdings Limited (“AZH”) holds 25% of the ordinary shares in Openwork Holdings Limited. AZH is ultimately owned by Zurich Insurance Group Limited (“ZIGL”). ZIGL is incorporated in Switzerland and also owns Zurich Assurance, Zurich Insurance and Sterling ISA Managers Limited.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

…in writing

Write to:

Complaints Management Team,
Openwork Limited,
Washington House,
Lydiard Fields,
Swindon,
SN5 8UB.

…by phone

Telephone 01793 567800

Information about our internal complaints handling procedures is available free of charge, on request from the Complaints Management Team.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Financial Services Compensation Scheme

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Mortgages

Mortgage advising and arranging is covered up to a maximum limit of £50,000.

Further information about compensation scheme arrangements is available from the FSCS.